@font-face{font-family:Inter;src:url('/assets/inter-latin.woff2') format('woff2');font-display:swap;font-style:normal;font-weight:300 900}
:root{--navy:#1e3a8a;--navy-deep:#0f172a;--blue:#1e3a8a;--red:#dc2626;--yellow:#facc15;--green:#16a34a;--ink:#1f2937;--muted:#64748b;--line:#e2e8f0;--paper:#fff;--bg:#f8fafc;--soft:#f1f5f9;--shadow:0 16px 40px #0f172a14}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font:14px/1.45 Inter,system-ui,sans-serif;color:var(--ink);background:var(--bg)}
button,input,textarea,select{font:inherit}
button{border:0;cursor:pointer}
button:disabled{opacity:.5;cursor:not-allowed}
.hidden{display:none!important}
.eyebrow{color:var(--blue);font-size:10px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}
.primary,.secondary,.ghost{border-radius:8px;padding:10px 14px;font-weight:750}
.primary{background:var(--yellow);color:var(--navy-deep);box-shadow:0 7px 18px #facc1530}
.primary:hover{background:#eab308}
.secondary{background:var(--soft);color:var(--navy)}
.ghost{background:transparent;color:var(--muted)}
.wide{width:100%}
input,textarea,select{width:100%;border:1px solid #cbd4e2;border-radius:8px;padding:10px 11px;background:#fff;color:var(--ink);outline:none}
input:focus,textarea:focus,select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #1e3a8a19}
label{display:grid;gap:6px;font-size:12px;font-weight:700}
.card,.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}
.error{color:var(--red);min-height:18px;margin:0;font-size:12px}
.danger-text{color:var(--red)!important}

.login-shell{min-height:100%;display:grid;grid-template-columns:minmax(340px,1.1fr) minmax(420px,.9fr);background:var(--navy-deep)}
.login-identity{position:relative;overflow:hidden;display:grid;place-content:center;padding:8vw;background:linear-gradient(145deg,var(--navy-deep),var(--navy) 76%)}
.login-identity:before{content:"";position:absolute;width:390px;height:390px;background:var(--yellow);border-radius:50%;right:-170px;top:-215px;opacity:.98}
.login-identity:after{content:"";position:absolute;width:320px;height:320px;border:38px solid #ffffff12;transform:rotate(45deg);left:-180px;bottom:-210px}
.login-identity img{width:min(520px,75vw);position:relative;z-index:1;padding:26px 30px;background:#fff;border-radius:18px;box-shadow:0 24px 70px #02061755}
.login-identity p{position:relative;z-index:1;color:#fff;font-size:18px;font-weight:700;margin:28px 0 0;border-left:5px solid var(--yellow);padding-left:15px}
.login-card{align-self:center;justify-self:center;width:min(430px,calc(100% - 40px));padding:38px;display:grid;gap:18px;box-shadow:0 30px 80px #020c2266}
.login-logo{width:230px;height:auto;margin-bottom:7px}
.login-card h1{font-size:28px;letter-spacing:-.04em;margin:5px 0}.login-card p{color:var(--muted);margin:0}
.security-note{text-align:center;color:var(--muted)}
.password-control{display:grid;grid-template-columns:1fr auto}.password-control input{border-radius:8px 0 0 8px}.field-action{border:1px solid #cbd4e2;border-left:0;border-radius:0 8px 8px 0;background:var(--soft);color:var(--navy);font-size:11px;font-weight:800;padding:8px 11px}

.app{height:100%;display:grid;grid-template-columns:246px minmax(0,1fr)}
.sidebar{position:relative;z-index:20;min-width:0;background:linear-gradient(180deg,var(--navy),var(--navy-deep));color:#fff;display:flex;flex-direction:column;padding:14px;overflow:hidden}
.sidebar:before{content:"";position:absolute;width:150px;height:150px;border:38px solid #ffffff09;border-radius:50%;right:-90px;top:140px;pointer-events:none}
.sidebar-brand{min-height:74px;display:grid;align-content:center;gap:7px;padding:11px 12px;background:#fff;border-radius:12px;box-shadow:0 12px 30px #02061725}
.sidebar-brand img{width:100%;max-height:38px;object-fit:contain;object-position:left center}.sidebar-brand span{font-size:8px;font-weight:800;text-transform:uppercase;letter-spacing:.14em;color:var(--navy)}
.integration-card{margin:18px 5px 14px;padding:12px;background:#03163666;border:1px solid #ffffff16;border-radius:10px;display:grid;gap:5px}
.integration-card span{display:flex;align-items:center;gap:7px;font-size:11px}.integration-card small{font-size:9px;color:#b9c6dc;line-height:1.35}
#status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#aaa;box-shadow:0 0 0 4px #ffffff10}
.sidebar nav{display:grid;gap:4px;margin-top:4px}
.nav-item{width:100%;display:grid;grid-template-columns:25px 1fr auto;align-items:center;gap:7px;text-align:left;padding:11px;border-radius:8px;background:transparent;color:#d6dfef;font-weight:650}
.nav-item:hover{background:#ffffff0d;color:#fff}.nav-item.active{background:var(--yellow);color:var(--navy-deep);box-shadow:0 8px 20px #02061724}
.nav-item b{min-width:21px;padding:1px 6px;border-radius:10px;background:#ffffff17;font-size:10px;text-align:center}.nav-item.active b{background:#0f172a17}
.nav-icon{font-size:16px;text-align:center}.nav-divider{height:1px;background:#ffffff1a;margin:9px 7px}
.profile-card{margin-top:auto;width:100%;display:grid;grid-template-columns:38px 1fr auto;gap:9px;align-items:center;background:#ffffff0b;border-top:1px solid #ffffff1a;color:#fff;text-align:left;padding:14px 8px 3px}
.profile-card>span:nth-child(2){display:grid;min-width:0}.profile-card strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-card small{font-size:9px;color:#b9c6dc;text-transform:uppercase}.profile-avatar{width:38px;height:38px;border-radius:10px;background:var(--yellow);color:var(--navy-deep);display:grid;place-items:center;font-weight:900;box-shadow:0 0 0 2px #ffffff17}

.main-shell{min-width:0;display:grid;grid-template-rows:72px minmax(0,1fr)}
.topbar{background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 24px;gap:12px}.topbar h1{font-size:20px;line-height:1.1;margin:3px 0 0}.topbar-actions{margin-left:auto;display:flex;align-items:center;gap:8px}.topbar-actions>span{font-size:10px;color:var(--muted)}
.icon-button{width:38px;height:38px;border-radius:8px;background:var(--soft);color:var(--navy);font-weight:900}.mobile-only{display:none}
.view{display:none;min-height:0}.view.active{display:block;height:100%}
#view-conversations.active{display:grid;grid-template-rows:40px minmax(0,1fr)}
.status-strip{display:flex;align-items:center;gap:22px;padding:0 19px;background:#fffdf0;border-bottom:1px solid #eee5b0;color:var(--muted);font-size:10px}.status-strip b{color:var(--navy)}.strip-button{padding:0;background:transparent;color:var(--muted);font-size:10px}.strip-button b{color:var(--red)}
.workspace{min-height:0;display:grid;grid-template-columns:360px minmax(0,1fr)}
.inbox-panel{min-width:0;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column}
.aside-title{display:flex;align-items:end;justify-content:space-between;padding:18px 16px 10px}.aside-title h2{font-size:19px;margin:3px 0 0}.aside-title>span{background:var(--navy);color:#fff;border-radius:13px;padding:2px 8px;font-size:11px;font-weight:800}
.search-box{margin:0 14px 9px;position:relative}.search-box span{position:absolute;left:11px;top:8px;font-size:18px;color:var(--muted)}.search-box input{padding-left:34px;background:#f7f9fc}
.filters{display:flex;gap:5px;overflow:auto;padding:0 14px 10px;scrollbar-width:none}.filters button{white-space:nowrap;padding:6px 9px;border-radius:15px;background:var(--soft);color:var(--muted);font-size:10px;font-weight:700}.filters button.active{background:var(--navy);color:#fff}
.label-filter{margin:0 14px 10px;color:var(--muted);font-size:9px}.label-filter select{padding:7px;font-size:11px}
.conversation-list{overflow:auto;border-top:1px solid #eef1f6}
.conversation{width:100%;border:0;border-bottom:1px solid #edf0f5;background:#fff;color:var(--ink);text-align:left;padding:13px 14px;display:grid;grid-template-columns:43px minmax(0,1fr) auto;gap:10px;font-weight:400}
.conversation:hover{background:#f7f9fd}.conversation.active{background:#eef3ff;border-left:4px solid var(--blue);padding-left:10px}
.avatar{width:43px;height:43px;border-radius:11px;display:grid;place-items:center;background:#e2e9f7;color:var(--navy);font-weight:900}.avatar.large{width:44px;height:44px;background:var(--navy);color:#fff}
.conversation-main{min-width:0}.conversation-top{display:flex;justify-content:space-between;gap:7px}.conversation-top strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-top time{flex:0 0 auto;color:var(--muted);font-size:9px;font-weight:500}.conversation-main p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:3px 0;color:var(--muted);font-size:12px}.conversation-main small{display:block;color:#7c8799;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.badge{align-self:center;background:var(--red);color:#fff;border-radius:11px;min-width:21px;padding:2px 6px;font-size:10px;text-align:center;font-weight:800}.priority-mark{width:7px;height:7px;border-radius:50%;background:var(--red);display:inline-block;margin-right:5px}
.chip-row{display:flex;gap:4px;flex-wrap:wrap;margin-top:4px}.label-chip{display:inline-flex;align-items:center;gap:4px;border:1px solid color-mix(in srgb,var(--chip) 35%,#fff);background:color-mix(in srgb,var(--chip) 10%,#fff);color:var(--chip);border-radius:10px;padding:1px 6px;font-size:8px;font-weight:800}.label-chip:before{content:"";width:5px;height:5px;border-radius:50%;background:var(--chip)}
.example-chip,.example-tag{display:inline-flex;border-radius:5px;padding:2px 5px;background:var(--yellow);color:var(--navy);font-size:8px;font-weight:900}.example-tag{margin-left:5px}
.list-empty{padding:38px 20px;text-align:center;color:var(--muted)}
body.dense .conversation{padding-top:8px;padding-bottom:8px}.chat-panel{min-width:0;background:#edf2f8}
.empty{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted);padding:30px}.empty-icon{margin:auto;width:60px;height:60px;display:grid;place-items:center;border-radius:18px;background:var(--navy);color:var(--yellow);font-size:28px;box-shadow:5px 5px 0 var(--red)}.empty h2{color:var(--navy);margin:22px 0 4px}.empty p{margin:0;max-width:400px}
.chat{height:100%;display:grid;grid-template-rows:minmax(78px,auto) auto minmax(0,1fr) auto auto}.chat-head{background:#fff;border-bottom:1px solid var(--line);padding:10px 16px;display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.contact{display:grid;min-width:170px}.contact>div:first-child{display:flex;align-items:center;gap:6px}.contact small{color:var(--muted);font-size:10px}
.chat-actions{margin-left:auto;display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.compact-control{gap:2px;color:var(--muted);font-size:8px}.compact-control select{min-width:110px;padding:7px;font-size:10px}.chat-actions button{padding:8px 10px;font-size:10px}
.window-badge{font-size:9px;font-weight:800;padding:4px 7px;border-radius:12px}.window-badge.open{color:#087c36;background:#def6e6}.window-badge.closed{color:var(--red);background:#fde5e7}
.mobile-back{display:none}.conversation-tools{min-height:0;background:#fff;border-bottom:1px solid var(--line);padding:5px 16px;display:flex;justify-content:flex-end}
.label-picker{position:relative;font-size:10px}.label-picker summary{cursor:pointer;color:var(--blue);font-weight:800;list-style:none;padding:4px}.label-picker>div{position:absolute;right:0;top:27px;z-index:8;width:250px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 16px 45px #0f172a30;padding:12px}.label-options{display:grid;gap:7px;margin-bottom:10px}.label-option{display:flex;align-items:center;gap:8px}.label-option input{width:auto}.label-option i{width:9px;height:9px;border-radius:50%;background:var(--chip)}.small-button{background:var(--navy);color:#fff;border-radius:7px;padding:7px 9px;font-size:10px;font-weight:800}
.messages{overflow:auto;padding:22px;display:flex;flex-direction:column;gap:9px;background-color:#eff3f8;background-image:radial-gradient(#1e3a8a12 1px,transparent 1px);background-size:22px 22px}.bubble{max-width:min(70%,620px);padding:9px 12px;border-radius:12px 12px 12px 3px;background:#fff;box-shadow:0 2px 5px #0f172a10;align-self:flex-start}.bubble.outbound{align-self:flex-end;background:#e2eaff;border-radius:12px 12px 3px 12px}.bubble p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.meta{display:flex;justify-content:flex-end;gap:7px;margin-top:5px;font-size:9px;color:var(--muted)}.status-ambiguous,.status-failed{color:var(--red);font-weight:800}.status-queued,.status-dispatching,.status-retry_scheduled{color:#9b6500;font-weight:800}.status-delivered,.status-read{color:var(--blue);font-weight:800}.message-error{background:transparent;color:var(--red);padding:0;font-size:9px;text-decoration:underline}
.notes{display:flex;gap:8px;align-items:end;padding:8px 16px;background:#f9fbfd;border-top:1px solid var(--line)}.notes label{flex:1;font-size:9px}.notes input{padding:8px}.notes button{padding:8px 10px}
#composer{background:#fff;border-top:1px solid var(--line);padding:10px 16px}#composer textarea{resize:none}#composer>div{display:flex;align-items:center;justify-content:space-between;margin-top:7px;color:var(--muted)}.composer-meta{display:flex;gap:10px;font-size:9px}

.page-view{height:100%;overflow:auto;padding:25px}.page-intro{display:flex;justify-content:space-between;align-items:end;margin-bottom:18px}.page-intro h2{font-size:24px;color:var(--navy);margin:4px 0}.page-intro p{margin:0;color:var(--muted)}.page-actions{display:flex;align-items:center;gap:8px}.count-pill{background:var(--navy);color:#fff;border-radius:18px;padding:7px 12px;font-size:10px}
.form-panel{padding:18px;margin-bottom:18px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.labels-form-grid{grid-template-columns:1fr 100px 1.5fr 100px}.form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.labels-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}.label-card{padding:16px;background:#fff;border:1px solid var(--line);border-left:5px solid var(--chip);border-radius:10px;display:grid;gap:8px}.label-card.inactive{opacity:.6}.label-card header{display:flex;justify-content:space-between;align-items:center}.label-card p{color:var(--muted);margin:0;font-size:11px;min-height:32px}.label-card footer{display:flex;justify-content:space-between;align-items:center;font-size:9px;color:var(--muted)}.label-card button{background:var(--soft);color:var(--navy);padding:6px 8px;border-radius:6px;font-size:9px;font-weight:800}
.user-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:10px}.user-card{display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;align-items:center;padding:13px;background:#fff;border:1px solid var(--line);border-radius:10px}.user-avatar{width:42px;height:42px;border-radius:10px;display:grid;place-items:center;background:var(--navy);color:var(--yellow);font-weight:900}.user-card div{display:grid}.user-card small{color:var(--muted);font-size:10px}.role-pill{background:#e9effc;color:var(--blue);padding:3px 7px;border-radius:10px;font-size:9px;font-weight:800}
.ops-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:14px}.ops-summary div{display:grid;background:#fff;border:1px solid var(--line);border-top:4px solid var(--blue);padding:15px;border-radius:10px}.ops-summary b{font-size:24px;color:var(--navy)}.ops-summary span{font-size:9px;color:var(--muted);text-transform:uppercase}.ops-columns{display:grid;grid-template-columns:1fr 1fr;gap:14px}.ops-columns>.panel,.audit-panel{padding:16px}.panel h3{margin:0 0 12px;color:var(--navy)}.audit-panel{margin-top:14px}.event-list{display:grid;gap:7px}.event-list article{border:1px solid var(--line);padding:10px;border-radius:8px}.event-list article div{display:flex;justify-content:space-between;gap:8px}.event-list article span{font-size:9px;color:#9b6500;font-weight:800}.event-list article p{margin:5px 0;color:var(--muted);font-size:10px;overflow-wrap:anywhere}.event-list article time{font-size:9px;color:#8a94a4}
.settings-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.settings-card{padding:18px;display:flex;flex-direction:column;gap:12px;align-self:start}.settings-card h3{margin:0;color:var(--navy)}.settings-card>p{margin:-6px 0 3px;color:var(--muted);font-size:10px}.settings-card>button{align-self:flex-end;margin-top:4px}.switch-row{display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line);padding:7px 0}.switch-row>span{display:grid;gap:2px}.switch-row small{font-weight:450;color:var(--muted)}.switch-row input{width:38px;height:20px;accent-color:var(--blue)}
.confirm-dialog{width:min(420px,calc(100% - 28px));border:0;border-radius:12px;padding:0;box-shadow:0 24px 80px #0f172a44}.confirm-dialog::backdrop{background:#04142d99}.confirm-dialog form{padding:24px;display:grid;gap:12px}.confirm-dialog h2,.confirm-dialog p{margin:0}.confirm-dialog p{color:var(--muted)}.confirm-dialog form>div:last-child{display:flex;justify-content:flex-end;gap:8px}.confirm-icon{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:#fff6c2;color:#8b6500;font-weight:900}
.toast{position:fixed;z-index:60;bottom:22px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:11px 18px;border-left:5px solid var(--yellow);border-radius:8px;box-shadow:0 12px 40px #0004}.toast.bad{background:#8a1118;border-color:#fff}
.sidebar-backdrop{position:fixed;inset:0;background:#031431aa;z-index:19}
button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible{outline:3px solid var(--yellow);outline-offset:2px}

@media(max-width:1180px){.settings-grid{grid-template-columns:1fr 1fr}.ops-columns{grid-template-columns:1fr}.window-badge{display:none}.workspace{grid-template-columns:330px minmax(0,1fr)}}
@media(max-width:900px){
 .app{grid-template-columns:1fr}.sidebar{position:fixed;inset:0 auto 0 0;width:260px;transform:translateX(-105%);transition:transform .2s;box-shadow:20px 0 60px #03143166}.sidebar.open{transform:none}.mobile-only{display:grid;place-items:center}
 .topbar{padding:0 14px}.topbar-actions #last-refresh,.topbar-actions #logout{display:none}.main-shell{grid-template-rows:64px minmax(0,1fr)}
 #view-conversations.active{grid-template-rows:38px minmax(0,1fr)}.workspace{grid-template-columns:1fr}.chat-panel{position:fixed;z-index:10;inset:102px 0 0;display:none}.chat-panel.open{display:block}.mobile-back{display:block}
 .chat-head{display:grid;grid-template-columns:auto auto minmax(0,1fr);gap:7px;padding:8px}.contact{min-width:0}.chat-actions{grid-column:1/-1;margin:0;width:100%;display:grid;grid-template-columns:1.2fr 1fr auto auto}.chat-actions .compact-control{min-width:0}.chat-actions select{width:100%;min-width:0}.conversation-tools{padding-right:10px}
 .page-view{padding:18px}.form-grid,.labels-form-grid{grid-template-columns:1fr 1fr}.settings-grid{grid-template-columns:1fr}.ops-summary{grid-template-columns:1fr 1fr}
}
@media(max-width:580px){
 .login-shell{display:block;background:var(--bg);padding-top:32px}.login-identity{display:none}.login-card{padding:28px 22px}.login-card h1{font-size:24px}
 .topbar h1{font-size:17px}.topbar-actions #refresh{font-size:0;padding:9px}.topbar-actions #refresh:after{content:"↻";font-size:17px}.status-strip{overflow:auto;gap:14px;padding:0 12px}.status-strip>*{flex:0 0 auto}
 .chat-panel{inset:102px 0 0}.chat{grid-template-rows:minmax(125px,auto) auto minmax(0,1fr) auto auto}.chat-head{grid-template-columns:auto auto minmax(0,1fr)}.chat-actions{grid-template-columns:1fr 1fr}.chat-actions button{grid-row:2}.chat-actions #assign{grid-column:1/-1}.messages{padding:14px}.bubble{max-width:92%}
 .notes{display:grid;grid-template-columns:1fr auto;padding:7px 9px}#composer{padding:8px 9px}.composer-meta{display:grid;gap:0;max-width:230px}
 .page-view{padding:15px}.page-intro{align-items:start}.page-intro h2{font-size:21px}.page-actions{align-items:flex-end;flex-direction:column}.form-grid,.labels-form-grid{grid-template-columns:1fr}.form-actions{display:grid}.form-actions button{width:100%}.ops-summary{grid-template-columns:1fr 1fr}.labels-grid,.user-list{grid-template-columns:1fr}
}

/* Operational workbench */
.sla-chip{display:inline-flex;width:max-content;margin-top:4px;padding:2px 6px;border-radius:8px;background:#fff5c4;color:#7b5a00;font-size:8px;font-weight:850}.sla-chip.overdue{background:#fde1e4;color:var(--red)}
.conversation-tools{align-items:center;gap:10px}.snooze-control{display:flex;gap:5px}.snooze-control select{width:auto;padding:5px 7px;font-size:9px}
#composer .composer-tools{margin:0 0 6px;justify-content:flex-start;gap:10px}#composer .composer-tools label{display:flex;align-items:center;gap:7px;font-size:9px}#composer .composer-tools select{width:280px;padding:6px;font-size:10px}
.dashboard-metrics{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:14px}.metric-card{min-height:112px;padding:14px;background:#fff;color:var(--ink);border:1px solid var(--line);border-top:5px solid var(--blue);border-radius:10px;text-align:left;display:grid;align-content:space-between;box-shadow:var(--shadow)}.metric-card span{font-size:10px;font-weight:750;color:var(--muted)}.metric-card b{font-size:30px;color:var(--navy)}.metric-card small{font-size:8px;color:var(--muted)}.metric-card.red{border-color:#f0b7bc;border-top-color:var(--red)}.metric-card.yellow{border-top-color:var(--yellow)}.metric-card.navy{border-top-color:var(--navy)}.metric-card.green{border-top-color:var(--green)}.metric-card.gray{border-top-color:#8190a7}
.dashboard-columns{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(320px,.8fr);gap:14px}.dashboard-panel{padding:17px}.section-heading h3{margin:3px 0 12px;color:var(--navy)}.attention-list,.team-load{display:grid;gap:7px}.attention-item{display:grid;grid-template-columns:42px 1fr auto;align-items:center;gap:10px;padding:10px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--ink);text-align:left}.attention-item>span:nth-child(2){display:grid}.attention-item small{color:var(--muted);font-size:9px}.team-load article{display:grid;grid-template-columns:38px 1fr auto;align-items:center;gap:9px;padding:9px 0;border-bottom:1px solid var(--line)}.team-load article>span:nth-child(2){display:grid}.team-load small{font-size:8px;color:var(--muted)}.team-load em{display:block;color:var(--red);font-size:8px;font-style:normal}.team-load .profile-avatar{width:34px;height:34px}
.quick-form-grid{grid-template-columns:1fr 2fr}.span-2{grid-column:1/-1}.quick-replies-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}.quick-reply-card{display:grid;gap:12px;padding:16px;background:#fff;border:1px solid var(--line);border-radius:10px}.quick-reply-card.inactive{opacity:.55}.quick-reply-card header{display:flex;justify-content:space-between;gap:10px}.quick-reply-card header>span:first-child{display:grid}.quick-reply-card header b{color:var(--blue);font-size:10px}.quick-reply-card p{margin:0;color:var(--muted);white-space:pre-wrap}.quick-reply-card footer{display:flex;justify-content:flex-end;gap:6px}.quick-reply-card footer button{background:var(--soft);color:var(--navy);border-radius:6px;padding:6px 8px;font-size:9px;font-weight:800}.status-pill{height:max-content;border-radius:9px;background:#def6e6;color:#087c36;padding:2px 6px;font-size:8px;font-weight:800}
.drawer-backdrop{position:fixed;inset:0;z-index:44;background:#03143199}.conversation-inspector{position:fixed;z-index:45;right:0;top:0;width:min(430px,100%);height:100dvh;background:#fff;box-shadow:-20px 0 60px #03143144;display:flex;flex-direction:column}.conversation-inspector>header{display:flex;align-items:center;justify-content:space-between;padding:20px;border-bottom:1px solid var(--line)}.conversation-inspector h2{font-size:18px;margin:3px 0 0}.inspector-tabs{display:grid;grid-template-columns:repeat(3,1fr);border-bottom:1px solid var(--line)}.inspector-tabs button{padding:12px 5px;background:#fff;color:var(--muted);font-size:10px;font-weight:800;border-bottom:3px solid transparent}.inspector-tabs button.active{color:var(--blue);border-color:var(--blue)}.inspector-tabs b{border-radius:8px;background:var(--soft);padding:1px 5px}.inspector-section{display:none;overflow:auto;padding:18px}.inspector-section.active{display:block}.inspector-section form{display:grid;gap:11px}.inspector-section form button{justify-self:end}.contact-facts{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:22px;padding-top:16px;border-top:1px solid var(--line);font-size:10px}.contact-facts span{color:var(--muted)}.notes-list,.timeline-list{display:grid;gap:9px}.notes-list article{padding:12px;border:1px solid var(--line);border-left:4px solid var(--yellow);border-radius:8px}.notes-list article div{display:flex;justify-content:space-between;gap:8px}.notes-list time,.timeline-list time{font-size:8px;color:var(--muted)}.notes-list p{margin:8px 0 0;white-space:pre-wrap}.timeline-list article{display:grid;grid-template-columns:10px 1fr;gap:9px}.timeline-list article i{width:9px;height:9px;margin-top:5px;border-radius:50%;background:var(--blue);box-shadow:0 0 0 4px #1e3a8a15}.timeline-list article div{padding-bottom:12px;border-bottom:1px solid var(--line)}.timeline-list p{margin:2px 0;color:var(--muted);font-size:9px}.overlay-open{overflow:hidden}
@media(max-width:1180px){.dashboard-metrics{grid-template-columns:repeat(3,1fr)}}
@media(max-width:900px){.dashboard-columns{grid-template-columns:1fr}.dashboard-metrics{grid-template-columns:repeat(3,1fr)}}
@media(max-width:580px){#composer .composer-tools{display:grid;grid-template-columns:1fr}#composer .composer-tools label{display:grid}#composer .composer-tools select{width:100%}.conversation-tools{justify-content:space-between}.snooze-control select{max-width:105px}.quick-form-grid{grid-template-columns:1fr}.span-2{grid-column:auto}.quick-replies-grid{grid-template-columns:1fr}.dashboard-metrics{grid-template-columns:1fr 1fr}.metric-card{min-height:95px}.dashboard-columns{grid-template-columns:1fr}}

/* Campaign preparation workspace */
.campaign-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:14px}.campaign-metric{display:grid;gap:8px;padding:14px;background:#fff;border:1px solid var(--line);border-top:4px solid var(--blue);border-radius:10px;box-shadow:var(--shadow)}.campaign-metric span{color:var(--muted);font-size:9px;font-weight:800}.campaign-metric b{color:var(--navy);font-size:25px}.campaign-metric.green{border-top-color:var(--green)}.campaign-metric.navy{border-top-color:var(--navy)}.campaign-metric.yellow{border-top-color:var(--yellow)}.campaign-metric.red{border-top-color:var(--red)}
.campaign-setup-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.campaign-form-card{align-content:start;display:grid;gap:11px;padding:16px}.campaign-form-card>.primary{justify-self:end}.form-step{display:flex;align-items:center;gap:9px;padding-bottom:11px;border-bottom:1px solid var(--line)}.form-step>b{display:grid;place-items:center;width:29px;height:29px;border-radius:50%;background:var(--navy);color:#fff}.form-step>span{display:grid}.form-step small,.form-help{color:var(--muted);font-size:8px}.form-help{margin:0}.consent-check{display:grid!important;grid-template-columns:auto 1fr;align-items:start}.consent-check input{width:auto;margin-top:2px}
.campaign-section{margin-top:22px}.section-heading.split{display:flex;align-items:end;justify-content:space-between;gap:12px;margin-bottom:10px}.section-heading.split h3{margin:3px 0 0}.section-heading.split>small{color:var(--muted);font-size:9px}.template-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:10px}.template-card{display:grid;gap:12px;padding:14px;background:#fff;border:1px solid var(--line);border-left:4px solid #a6afbd;border-radius:9px}.template-card.approved{border-left-color:var(--green)}.template-card header,.template-card footer{display:flex;justify-content:space-between;gap:10px}.template-card header>span{display:grid}.template-card header small,.template-card footer{color:var(--muted);font-size:8px}.template-card header>b{height:max-content;padding:3px 6px;border-radius:8px;background:var(--soft);color:var(--navy);font-size:8px}.template-card.approved header>b{background:#def6e6;color:#087c36}.template-card p{max-height:74px;overflow:auto;margin:0;white-space:pre-wrap;color:var(--muted);font-size:10px}
.campaign-list{display:grid;gap:10px}.campaign-card{display:grid;gap:12px;padding:16px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow)}.campaign-card>header{display:flex;justify-content:space-between;gap:14px}.campaign-card>header>span{display:grid;gap:3px}.campaign-card h3{margin:0;color:var(--navy)}.campaign-card header small,.campaign-card header time{color:var(--muted);font-size:8px}.campaign-state{width:max-content;padding:3px 7px;border-radius:8px;background:var(--soft);color:var(--navy);font-size:8px;font-weight:850;text-transform:uppercase}.campaign-state.state-ready{background:#def6e6;color:#087c36}.campaign-state.state-running{background:#e5edff;color:var(--blue)}.campaign-progress{height:7px;overflow:hidden;border-radius:9px;background:var(--soft)}.campaign-progress span{display:block;height:100%;background:var(--green)}.campaign-counts{display:grid;grid-template-columns:repeat(6,1fr);gap:7px}.campaign-counts span{display:grid;padding:8px;border-radius:8px;background:#f8fafc}.campaign-counts b{color:var(--navy);font-size:16px}.campaign-counts small{color:var(--muted);font-size:8px}.campaign-card>footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:9px;border-top:1px solid var(--line)}.campaign-card>footer>span{color:var(--muted);font-size:9px}.empty-panel{padding:24px;border:1px dashed #b9c4d4;border-radius:10px;background:#f9fbfd;text-align:center}.empty-panel p{margin:5px 0 0;color:var(--muted);font-size:10px}
@media(max-width:1100px){.campaign-metrics{grid-template-columns:repeat(3,1fr)}}
@media(max-width:700px){.campaign-setup-grid{grid-template-columns:1fr}.campaign-metrics{grid-template-columns:1fr 1fr}.campaign-counts{grid-template-columns:repeat(3,1fr)}.campaign-card>footer,.section-heading.split{align-items:stretch;flex-direction:column}.campaign-card>footer button{width:100%}}

/* Campaign operational flow: state first, one action and one form at a time. */
.campaign-intro{align-items:center}.campaign-intro .page-actions{flex-wrap:wrap;justify-content:flex-end}
.campaign-status-line{display:flex;align-items:center;gap:9px;margin:-7px 0 12px;color:var(--muted);font-size:9px}.campaign-status-line span{display:flex;align-items:center;gap:3px}.campaign-status-line b{color:var(--navy);font-size:10px}.campaign-status-line i{width:3px;height:3px;border-radius:50%;background:#a8b2c2}.campaign-status-line .has-issues,.campaign-status-line .has-issues b{color:var(--red)}
.campaign-next-action{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:12px;padding:14px 16px;border-left:5px solid var(--yellow);box-shadow:none}.campaign-next-action>span:nth-child(2){display:grid;gap:2px}.campaign-next-action>span>b{color:var(--navy);font-size:14px}.campaign-next-action>span>small{color:var(--muted);font-size:10px}.next-marker{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:var(--navy);color:var(--yellow);font-size:20px;font-weight:900}.campaign-next-action .primary{white-space:nowrap}
.campaign-tracking{margin-top:20px}.campaign-tracking .section-heading{margin-bottom:10px}.campaign-tracking .count-pill{font-size:9px}
.campaign-builder{margin-top:22px;overflow:hidden;box-shadow:none}.campaign-builder-head{display:flex;align-items:start;justify-content:space-between;gap:20px;padding:18px 20px;border-bottom:1px solid var(--line)}.campaign-builder-head h3{margin:3px 0 2px;color:var(--navy);font-size:19px}.campaign-builder-head p{margin:0;color:var(--muted);font-size:10px}.campaign-builder-head .ghost{padding:7px 9px}
.campaign-stepper{display:grid;grid-template-columns:repeat(4,1fr);background:#fff;border-bottom:1px solid var(--line)}.campaign-stepper button{position:relative;display:grid;grid-template-columns:25px minmax(0,1fr);align-items:center;gap:7px;padding:10px 14px;background:#fff;color:var(--muted);text-align:left;border-right:1px solid var(--line)}.campaign-stepper button:last-child{border-right:0}.campaign-stepper button>b{width:24px;height:24px;display:grid;place-items:center;border-radius:50%;background:var(--soft);color:var(--navy);font-size:9px}.campaign-stepper button>span{font-size:10px;font-weight:850}.campaign-stepper button.active{background:#fffbed;color:var(--navy);box-shadow:inset 0 -3px 0 var(--yellow)}.campaign-stepper button.active>b{background:var(--yellow);color:var(--navy-deep)}.campaign-stepper button.complete:not(.active)>b{background:#dcfce7;color:#15803d}.campaign-stepper button:disabled{opacity:.48;cursor:not-allowed}
.campaign-builder-layout{display:block;min-height:360px}.campaign-stage{min-width:0;padding:22px}.campaign-stage>[data-campaign-panel]{max-width:800px;margin:0 auto}.stage-heading{display:flex;align-items:start;gap:11px;margin-bottom:18px}.stage-heading-action>div{flex:1}.stage-heading-action>button{margin-left:auto;white-space:nowrap}.stage-number{flex:0 0 auto;width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:var(--navy);color:var(--yellow);font-weight:900}.stage-heading h3{margin:0;color:var(--navy);font-size:18px}.stage-heading p{margin:3px 0 0;color:var(--muted);font-size:10px;max-width:620px}.campaign-form-card{display:grid;gap:12px;padding:0}.campaign-form-card>.primary{justify-self:start}.stage-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:4px}.stage-actions button{min-width:120px}.campaign-advanced{border:1px solid var(--line);border-radius:9px;background:#fbfcfe}.campaign-advanced>summary{padding:10px 12px;color:var(--navy);font-size:10px;font-weight:800;cursor:pointer}.campaign-advanced>label,.campaign-advanced>p,.campaign-advanced>form{margin:0 12px 12px}.campaign-advanced>form{padding-top:4px}.template-request{margin-top:12px}.campaign-safety-note{display:grid;gap:2px;padding:11px 12px;border-left:4px solid var(--green);border-radius:7px;background:#f0fdf4;color:#166534}.campaign-safety-note span{font-size:9px}
.campaign-readiness{padding:22px 18px;background:#f8fafc;border-left:1px solid var(--line)}.campaign-readiness h3{margin:4px 0 16px;color:var(--navy)}.readiness-row{display:grid;grid-template-columns:28px 1fr;align-items:center;gap:9px;padding:10px 0;border-bottom:1px solid var(--line)}.readiness-row i{width:25px;height:25px;display:grid;place-items:center;border-radius:50%;background:#e2e8f0;color:var(--muted);font-size:9px;font-style:normal;font-weight:900}.readiness-row span{display:grid}.readiness-row b{font-size:10px}.readiness-row small{color:var(--muted);font-size:8px}.readiness-row.complete i{background:#dcfce7;color:#15803d}.campaign-guardrail{margin-top:18px;padding:12px;border-radius:8px;background:var(--navy-deep);color:#fff}.campaign-guardrail b{color:var(--yellow);font-size:10px}.campaign-guardrail p{margin:4px 0 0;color:#cbd5e1;font-size:8px}
.approved-template-summary{margin-bottom:12px}.approved-summary-head,.template-blocked{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px;border:1px solid #bbf7d0;border-radius:9px;background:#f0fdf4}.approved-summary-head>span:first-child{display:grid}.approved-summary-head small{color:#558066;font-size:8px}.approved-template-names{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;margin-top:7px}.approved-template-names>span{padding:8px 10px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--navy);font-size:9px;font-weight:750}.approved-template-names small{color:var(--muted);font-weight:500}.template-blocked{align-items:flex-start;border-color:#fde68a;background:#fffbeb}.template-blocked>p{flex:1;margin:0;color:#8a6a15;font-size:9px}.template-blocked>button{white-space:nowrap}
.campaign-catalog{margin:10px 0;border:0;padding:0}.campaign-catalog>summary{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;cursor:pointer;list-style:none}.campaign-catalog>summary::-webkit-details-marker{display:none}.campaign-catalog>summary>span{display:grid}.campaign-catalog>summary strong{color:var(--navy);font-size:10px}.campaign-catalog>summary small{color:var(--muted);font-size:8px}.campaign-catalog[open]>summary{margin-bottom:8px;background:#f8fafc}.campaign-catalog .template-list{padding-bottom:8px}
.campaign-card{box-shadow:none}.campaign-card>footer span{line-height:1.4}.campaign-state.state-paused{background:#fef3c7;color:#92400e}.campaign-state.state-completed{background:#e2e8f0;color:#475569}.campaign-state.state-cancelled{background:#fee2e2;color:#991b1b}
.campaign-progress-label{display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--muted);font-size:9px}.campaign-progress-label b{color:var(--navy);font-size:12px}.campaign-counts .has-issues{background:#fff1f2;color:var(--red)}.campaign-counts .has-issues b,.campaign-counts .has-issues small{color:var(--red)}.campaign-card-actions{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.campaign-detail{display:grid;gap:14px;padding-top:14px;border-top:1px solid var(--line)}.campaign-state-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:7px}.campaign-state-cell{display:grid;gap:2px;padding:9px;border-radius:8px;background:#f8fafc;border-left:3px solid #cbd5e1}.campaign-state-cell b{color:var(--navy);font-size:16px}.campaign-state-cell small{color:var(--muted);font-size:8px}.campaign-state-cell.state-delivered,.campaign-state-cell.state-read{border-left-color:var(--green)}.campaign-state-cell.state-failed,.campaign-state-cell.state-uncertain,.campaign-state-cell.state-dead{border-left-color:var(--red)}.campaign-error-groups{display:grid;gap:8px;padding:11px;border-radius:8px;background:#fff7ed;border:1px solid #fed7aa}.campaign-error-groups>strong{color:#9a3412;font-size:10px}.campaign-error-groups>div{display:flex;gap:7px;flex-wrap:wrap}.campaign-error-groups span{display:grid;min-width:150px;padding:7px 9px;border-radius:7px;background:#fff}.campaign-error-groups b{color:var(--red);font-size:14px}.campaign-error-groups small{color:var(--muted);font-size:8px}.campaign-ok{margin:0;padding:9px;border-radius:7px;background:#f0fdf4;color:#166534;font-size:9px}.campaign-treatment-head{display:flex;align-items:end;justify-content:space-between;gap:10px}.campaign-treatment-head strong{color:var(--navy);font-size:11px}.campaign-treatment-head small{color:var(--muted);font-size:8px}.campaign-table-wrap{overflow:auto;border:1px solid var(--line);border-radius:8px}.campaign-treatment{width:100%;border-collapse:collapse;white-space:nowrap}.campaign-treatment th,.campaign-treatment td{padding:8px 10px;text-align:left;border-bottom:1px solid var(--line);font-size:8px}.campaign-treatment th{background:#f8fafc;color:var(--muted);text-transform:uppercase}.campaign-treatment tr:last-child td{border-bottom:0}
@media(max-width:700px){.campaign-intro{align-items:flex-start;gap:14px}.campaign-intro,.campaign-intro .page-actions{display:flex;flex-direction:column}.campaign-intro .page-actions{width:100%;align-items:stretch}.campaign-intro .page-actions button{width:100%}.campaign-status-line{overflow-x:auto;white-space:nowrap;scrollbar-width:none}.campaign-next-action{grid-template-columns:36px minmax(0,1fr);padding:12px}.campaign-next-action .next-marker{width:34px;height:34px}.campaign-next-action .primary{grid-column:1/-1;width:100%}.campaign-stepper{grid-template-columns:1fr 1fr}.campaign-stepper button:nth-child(2){border-right:0}.campaign-stepper button:nth-child(-n+2){border-bottom:1px solid var(--line)}.campaign-stage{padding:16px 13px}.stage-heading-action{flex-wrap:wrap}.stage-heading-action>button{width:100%;margin:4px 0 0}.stage-actions{flex-direction:column-reverse}.stage-actions button{width:100%}.approved-template-names{grid-template-columns:1fr}.template-blocked{display:grid}.campaign-counts{grid-template-columns:repeat(3,1fr)}.campaign-card>footer,.section-heading.split{align-items:stretch;flex-direction:column}.campaign-card>footer button{width:100%}.campaign-catalog>summary small{display:none}}

/* Conversation workspace v2: dense, predictable and action-oriented. */
#view-conversations.active{grid-template-rows:34px minmax(0,1fr);background:#e9eef5}
.status-strip{gap:16px;padding:0 16px;background:#f8fafc;border-color:var(--line);font-size:9px}
.status-strip span:first-child:before{content:"";display:inline-block;width:6px;height:6px;margin-right:6px;border-radius:50%;background:var(--green)}
.workspace{grid-template-columns:350px minmax(0,1fr);gap:1px;background:var(--line)}
.inbox-panel{border:0}
.aside-title{align-items:center;padding:14px 14px 9px}.aside-title h2{font-size:17px;margin-top:1px}.aside-title>span{min-width:28px;text-align:center;background:var(--soft);color:var(--navy);border-radius:7px;padding:3px 7px}
.search-box{margin:0 12px 9px}.search-box input{height:38px;border-color:#d8dee8;background:#f8fafc;font-size:12px}.search-box span{top:6px}
.filters{position:relative;display:grid;grid-template-columns:.75fr 1fr 1.35fr .8fr;gap:4px;overflow:visible;padding:0 12px 10px}
.filters>button,.filter-more>summary{min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding:7px 6px;border:1px solid transparent;border-radius:7px;background:var(--soft);color:var(--muted);font-size:9px;font-weight:750;text-align:center;list-style:none;cursor:pointer}
.filters>button.active{background:var(--navy);color:#fff}.filter-more>summary::-webkit-details-marker,.tool-menu>summary::-webkit-details-marker{display:none}
.filter-more{position:relative;min-width:0}.filter-more>summary:after{content:"⌄";margin-left:4px}.filter-more[open]>summary,.filter-more:has(button.active)>summary{border-color:#c6d1e2;color:var(--navy);background:#fff}
.filter-popover{position:absolute;z-index:18;top:37px;right:0;width:290px;padding:12px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 18px 45px #0f172a30;text-align:left}
.filter-group-title,.tool-title{display:block;margin-bottom:7px;color:var(--muted);font-size:8px;font-weight:850;letter-spacing:.08em;text-transform:uppercase}
.filter-options{display:grid;grid-template-columns:1fr 1fr;gap:5px}.filter-options button{padding:8px;border-radius:7px;background:var(--soft);color:var(--navy);font-size:9px;font-weight:750;text-align:left}.filter-options button.active{background:var(--navy);color:#fff}
.filter-popover .label-filter{margin:12px 0 0;padding-top:10px;border-top:1px solid var(--line);font-size:9px}.filter-popover .label-filter select{padding:8px;font-size:10px}
.conversation-list{border-color:var(--line)}
.conversation{grid-template-columns:40px minmax(0,1fr) auto;gap:10px;padding:12px;background:#fff}.conversation:hover{background:#fafbfd}.conversation.active{padding-left:9px;background:#f1f5ff;border-left:3px solid var(--blue)}
.conversation .avatar{width:40px;height:40px;border-radius:50%;font-size:13px}.conversation-top{align-items:baseline}.conversation-top strong{font-size:12px}.conversation-main p{margin:2px 0 6px;font-size:10px;color:#717d90}
.conversation-meta{display:flex;align-items:center;gap:5px;min-width:0;overflow:hidden;color:var(--muted);font-size:8px}.state-token,.assignee-token{display:inline-flex;align-items:center;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.state-token:before{content:"";flex:0 0 auto;width:5px;height:5px;margin-right:4px;border-radius:50%;background:#8794a8}.state-active:before{background:var(--green)}.state-new:before{background:var(--blue)}.state-waiting:before{background:#d49700}.state-closed:before{background:#8794a8}.assignee-token:before{content:"·";margin-right:5px}.conversation-meta .sla-chip{flex:0 0 auto;margin:0}.conversation .chip-row{margin-top:6px}.conversation .label-chip{padding:1px 5px}.conversation .badge{align-self:start;margin-top:24px}
.chat-panel{background:#eef2f7}.chat{grid-template-rows:auto auto minmax(0,1fr) auto}
.chat-head{min-height:70px;display:flex;flex-wrap:nowrap;gap:12px;padding:10px 14px;border-color:var(--line);box-shadow:0 1px 0 #0f172a08}
.contact-context{display:flex;align-items:center;gap:10px;min-width:0;flex:1}.contact{min-width:0}.contact strong{display:block;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.contact .chip-row{margin-top:3px;flex-wrap:nowrap;overflow:hidden}.contact .avatar{flex:0 0 auto}
.chat-actions{flex:0 0 auto;flex-wrap:nowrap;gap:6px}.chat-actions button{padding:8px 11px}.chat-actions .primary{box-shadow:none}.window-badge{display:inline-flex!important;white-space:nowrap}
.conversation-tools{position:relative;min-height:49px;display:flex;align-items:center;justify-content:space-between;gap:12px;overflow:visible;padding:7px 14px;background:#fbfcfe;border-color:var(--line)}
.conversation-ownership,.conversation-utilities{display:flex;align-items:center;gap:6px;min-width:0}.conversation-utilities{justify-content:flex-end}
.conversation-ownership .compact-control{display:grid;grid-template-columns:auto minmax(92px,150px);align-items:center;gap:6px;font-size:8px}.conversation-ownership .compact-control select{min-width:0;padding:6px 25px 6px 8px;background-color:#fff;font-size:9px}.conversation-ownership #assign{padding:7px 10px;font-size:9px}
.tool-menu{position:relative}.tool-menu>summary,.toolbar-button{display:block;padding:7px 9px;border:1px solid #d9e0ea;border-radius:7px;background:#fff;color:var(--navy);font-size:9px;font-weight:800;line-height:1.3;list-style:none;cursor:pointer;white-space:nowrap}.tool-menu>summary:after{content:"⌄";margin-left:5px;color:var(--muted)}.tool-menu[open]>summary{border-color:#9eb1d1;background:#eef3ff;color:var(--blue)}
.tool-popover{position:absolute;z-index:17;top:36px;right:0;width:270px;padding:12px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 18px 45px #0f172a30}.label-picker>div{top:36px;width:270px}.note-picker .tool-popover{width:380px}.tool-popover .notes{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end;padding:0;border:0;background:#fff}.tool-popover .notes label{font-size:9px}.tool-popover .notes input{padding:8px}.snooze-control{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px}.snooze-control select{width:100%;padding:8px;font-size:9px}
.messages{padding:20px clamp(18px,3vw,42px);gap:8px;background-color:#eef2f7;background-image:none}.bubble{max-width:min(72%,650px);border:1px solid #e1e6ee;box-shadow:0 1px 2px #0f172a0d}.bubble.outbound{border-color:#cdd9f3;background:#e6edff}
#composer{display:grid;gap:7px;padding:9px 14px 11px;border-color:var(--line);box-shadow:0 -3px 15px #0f172a09}
#composer .composer-tools{display:flex;align-items:center;justify-content:flex-start;gap:8px;margin:0}.composer-tools label{display:flex!important;grid-template-columns:none;align-items:center;gap:7px;font-size:8px}.composer-tools label>span{white-space:nowrap}.composer-tools select{width:230px!important;padding:6px 25px 6px 8px!important;font-size:9px!important}.composer-tools>small{font-size:8px;color:var(--muted)}
#composer .composer-entry{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end;margin:0}.composer-entry textarea{min-height:54px;max-height:130px;padding:10px 11px;background:#f9fafc}.composer-entry .primary{height:42px;min-width:76px;box-shadow:none}
#composer .composer-footer{display:flex;align-items:center;justify-content:space-between;margin:0;color:var(--muted);font-size:8px}.composer-footer #send-hint{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
body.dense .conversation{padding-top:8px;padding-bottom:8px}

/* Multi-number routing */
.routing-filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;padding:0 12px 10px;border-bottom:1px solid var(--line)}
.routing-filters label{display:grid;gap:3px;color:var(--muted);font-size:8px;font-weight:800}.routing-filters select{min-width:0;padding:6px 23px 6px 7px;background:#fff;font-size:9px}
.channel-token{flex:0 1 auto;max-width:105px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:2px 5px;border-radius:5px;background:#e9effc;color:var(--blue);font-weight:800}.channel-token:after{content:"·";margin-left:5px;color:var(--muted)}
.channel-admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.channel-admin-grid h3,.channel-section h3{margin:0 0 12px;color:var(--navy)}
.channel-section{margin-top:20px}.channel-list,.cluster-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}
.channel-card,.cluster-card{display:grid;gap:13px;padding:15px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow)}.channel-card.inactive,.cluster-card.inactive{opacity:.6}
.channel-card header,.cluster-card header,.user-channel-card header{display:flex;align-items:center;gap:10px;justify-content:space-between}.channel-card header>span:first-child,.cluster-card header>span:first-child{display:grid}.channel-card header small,.cluster-card header small{color:var(--muted)}
.channel-card dl{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:0}.channel-card dl div{display:grid;min-width:0}.channel-card dt{color:var(--muted);font-size:8px;text-transform:uppercase}.channel-card dd{margin:2px 0 0;overflow:hidden;text-overflow:ellipsis;font-size:10px}.channel-card footer,.cluster-card footer,.user-channel-card footer{display:flex;justify-content:flex-end}
.cluster-card{border-top:4px solid var(--cluster)}.assignment-options{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:6px}.assignment-options label{display:flex;align-items:center;gap:7px;padding:7px;border:1px solid var(--line);border-radius:7px;background:#fafbfd;cursor:pointer}.assignment-options label span{display:grid;min-width:0}.assignment-options label b,.assignment-options label small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assignment-options label small{color:var(--muted);font-size:8px}
.channel-admin-grid fieldset{grid-column:1/-1;margin:0;padding:10px;border:1px solid var(--line);border-radius:8px}.channel-admin-grid legend{padding:0 5px;color:var(--muted);font-size:9px;font-weight:800}
.user-list .user-channel-card{display:grid;grid-template-columns:1fr;align-items:stretch}.user-channel-card header{display:grid;grid-template-columns:42px minmax(0,1fr) auto}.user-channel-card .assignment-options{grid-template-columns:1fr}

@media(max-width:1180px){
 .workspace{grid-template-columns:325px minmax(0,1fr)}.conversation-tools{overflow-x:auto;scrollbar-width:none}.conversation-ownership,.conversation-utilities{flex:0 0 auto}.window-badge{display:none!important}
}
@media(max-width:900px){
 #view-conversations.active{grid-template-rows:34px minmax(0,1fr)}.chat-panel{inset:98px 0 0}.chat-head{display:flex;flex-wrap:nowrap;padding:9px 11px}.contact-context{display:flex}.chat-actions{grid-column:auto;margin-left:auto;width:auto;display:flex}.chat-actions button{grid-row:auto}.conversation-tools{padding:7px 10px}.filter-popover{right:0}.messages{padding:15px 12px}.bubble{max-width:86%}
}
@media(max-width:580px){
 .status-strip{gap:12px;padding:0 10px}.workspace{grid-template-columns:1fr}.aside-title{padding-top:11px}.filters{grid-template-columns:.7fr .9fr 1.3fr .75fr}
 .chat-panel{inset:98px 0 0}.chat{grid-template-rows:auto auto minmax(0,1fr) auto}.chat-head{display:flex;flex-wrap:wrap;min-height:0;gap:8px}.contact-context{width:100%;flex:1 0 100%}.contact-context .mobile-back{display:block;padding:7px}.contact-context .avatar.large{width:38px;height:38px}.contact strong{max-width:180px}.chat-actions{width:100%;display:flex;justify-content:flex-end;margin:0;padding-left:46px}.chat-actions #inspector-open{margin-right:auto}.chat-actions button{padding:7px 9px}.window-badge{display:inline-flex!important;margin-right:auto;font-size:8px}
 .conversation-tools{display:flex;align-items:center;gap:8px;overflow-x:auto}.conversation-ownership,.conversation-utilities{gap:5px}.conversation-ownership .compact-control{grid-template-columns:auto minmax(88px,120px)}.tool-popover,.label-picker>div,.note-picker .tool-popover{position:fixed;top:auto;right:10px;bottom:118px;left:10px;width:auto}.toolbar-button,.tool-menu>summary{padding:7px 8px}
 #composer{padding:8px 9px}.composer-tools label{display:grid!important;grid-template-columns:90px minmax(0,1fr);width:100%}.composer-tools select{width:100%!important}.composer-tools>small{display:none}.composer-entry .primary{min-width:66px;padding:9px}.composer-footer{max-width:none!important}.messages{padding:12px 9px}.bubble{max-width:92%}
 .routing-filters{grid-template-columns:1fr 1fr}.routing-filters .elevated-only{grid-column:1/-1}.channel-admin-grid{grid-template-columns:1fr}.channel-list,.cluster-list{grid-template-columns:1fr}
}